Complaint Investigation Report

547209374-7-25-2024-24-AS-BCHN-D8EUMN-20240823154237

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/19/2024 and conducted by Evaluator Lisa Salazar

COMPLAINT CONTROL NUMBER: 24-AS-20240719161548

Wendy Nunez, Residential Care Coordinator

On 07/23/24, Licensing Program Analyst (LPA) arrived to the facility unannounced to conduct the required 10 day site inspection. LPA was greeted by Residential Care Coordinator (RCC), stated the purpose of the visit, and was allowed entry into the facility.

LPA requested the facility roster and did not observe resident's name that was reported in the allegations. LPA asked RCC to contact the Administrator next door at Grand Oaks Skilled Nursing Facility (SNF) to obtain a facility roster. Administrator of SNF, Michelle Lawrence, arrived at the facility with the SNF roster. LPA observed resident on SNF roster and it was verbally confirmed the resident does not live in the jurisdiction of CCL regulations. A cross report to CDPH has been made.

Based on the information received, the allegations are UNFOUNDED, meaning they are false, could not have happened, and/or without a reasonable basis. Therefore, we have dismissed the complaint.