Complaint Investigation Report

544700012-1-7-2026-47-HC-WSCT-DQAPCV-20260113101231

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/08/2025 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20251008134322

Home Care Aides are administering medication to clients

Enforcement Analyst (EA), Ruben Perez, with the Home Care Services Branch (HCSB) conducted an on-site inspection for the purpose of a complaint investigation. EA Perez arrived at the business address for Conforting Assistance, and was greeted by the Licensee, Bertha Garza. The analyst explained that he was there to conduct a complaint investigation regarding the above allegation and listed documents that will need to be made available in order to complete the investigation. The requested documents included training plan for new hires, training course material, statements from staff, and interviews with three clients. The evidence obtained demonstrated that medication is not being handled, sorted, and administered by HCO staff whatsoever. Based on EA's observations and interviews, the EA concluded that there was not enough evidence to show that the organization violated the allegation(s) listed above, therefore, the above allegation(s) is found to be UNSUBSTANTIATED. EA Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.