Complaint Investigation Report

547208243-8-9-2023-24-AS-MHON-CVFVL2-20230907163112

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/27/2023 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20230427162100

Lack of supervision resulted in clients wondering onto the private property of neighbors

On 8/04/23, Licensing Program Analyst (LPA) M. Medina and Licensing Program Manager (LPM) M. Hoffmann conducted a subsequent visit to deliver findings to complaint. LPA and LPM met with Laura Li, Chief Administrative Officer.

The Department investigated the allegation that lack of supervision resulted in clients wondering onto the private property of neighbors. Information received showed that several incidents occurred in the community, including residents wondering onto the property of neighbors. One such incident was when a resident wondered onto the property of a nearby neighbor whose home was under construction and attempted to enter the home but was redirected by a construction worker. Based on information received during the investigation, the allegation is substantiated however a deficiency is not being cited as a deficiency related to care and supervision was cited under Complaint #24-AS-20230724172025.

Exit interview conducted with Chief Administrative Officer.