Complaint Investigation Report

547208243-8-4-2023-24-AS-MHON-CUWSCV-20230821134612

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/27/2023 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20230427164255

Staffing is insufficient to meet the needs of residents

On 8/04/23, Licensing Program Analyst (LPA) M. Medina and Licensing Program Manager (LPM) M. Hoffmann conducted a subsequent visit to deliver findings to complaint. LPA and LPM met with Laura Li, Chief Administrative Officer.

During the investigation, LPA Medina conducted interviews and reviewed records. The allegations that staffing is not sufficient to meet the needs of residents and staff training is insufficient are SUBSTANTIATED.

Based on records review, staff are not properly trained, resulting in staffing being insufficient to meet the needs of residents in care, specifically related to mental illness.

Deficiency cited in the attached 9099D for violation of Title 22, Division 6, Chapter 1, Article 06, Section 80065.

Appeal rights provided, and exit interview conducted with Chief Administrative Officer, Laura Li.