Complaint Investigation Report

547208243-6-22-2023-24-AS-MHON-CV6QH7-20230829121040

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/16/2023 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20230616144452

Staff did not treat a client with dignity and respect

On 6/22/2023, Licensing Program Analyst (LPA) M. Medina and Licensing Program Manager (LPM) M. Hoffmann arrived to conduct an unannounced Complaint visit. LPA Medina informed Administrator, Javier Hernandez and Director of Residential Services, David Shellhamer of purpose of visit.

During the visit, R1 was interviewed and did not mention S1 or any other staff called R1 inappropriate names. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or disprove that that allegation occurred therefore the allegation is unsubstantated.

Exit interview conducted and a copy of report provided for facility records.