Complaint Investigation Report

547208243-8-9-2023-24-AS-MHON-CUSN2C-20230817100431

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/03/2023 and conducted by Evaluator Melinda Medina

COMPLAINT CONTROL NUMBER: 24-AS-20230403164442

Lack of supervision resulting in clients wondering onto the private property of neighbors

On 8/04/23, Licensing Program Analyst (LPA) M. Medina and Licensing Program Manager (LPM) M. Hoffmann conducted a subsequent visit to deliver findings to complaint. LPA and LPM met with Laura Li, Chief Administrative Officer.

On 4/06/23, the findings to this complaint were delivered as UNSUBSTANTIATED, however due to additional information received, the finding is being amended. Additional information showed that several incidents occurred in the community, including residents wondering onto the private property of neighbors. One such incident was when a resident wondered onto the property of a nearby neighbor whose home was under construction and attempted to enter the home but was redirected by a construction worker.

The Department investigated the allegation that lack of supervision resulted in clients wondering onto the private property of neighbors and this allegation is SUBSTANTIATED however a deficiency is not being cited as a deficiency related to care and supervision was cited under Complaint #24-AS-20230724172025.

Exit interview conducted with Chief Administrative Officer.