Complaint Investigation Report

547209031-1-28-2025-24-AS-KHOS-DFBGTS-20250401053801

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/22/2025 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20250122152352

Facility staff force residents to eat meals

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility.

During the course of this investigation LPA interviewed staff and resident, and reviewed facility files relevant to the complaint investigation. It was determined that the above allegation: Facility staff pinch residents, Facility staff verbally abuse residents, and Facility staff force residents to eat meals are UNFOUNDED. The evidence from the investigation indicated facility staff did not physically or verbally abuse residents. Facility staff did not force fed resident. This agency has investigated the complaint alleging (Facility staff pinch residents, Facility staff verbally abuse residents, and Facility staff force residents to eat meals). We have found that the complaint was unfounded, therefore we have dismissed the complaint.