Complaint Investigation Report

547209023-5-23-2023-24-AS-SPIY-CVNTTP-20230914150103

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/15/2023 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20230515114449

Staff did not treat resident with respect

Staff did not provide a safe environment for resident in care

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. I met with the licensee/administrator Brianna Esquivel and informed her the purpose of the visit.

During the course of this investigation LPA toured the facility and interview staff relevant to the complaint investigation. It was determined that the above allegation: Staff did not treat resident with respect, Staff did not provide a safe environment for resident in care and Facility are UNFOUNDED. The evidence from the tour and interviews indicated there was no disrespectful treatment of residents, facility provides safe environment/facility for residents in care. This agency has investigated the complaint alleging (Staff did not treat resident with respect, Staff did not provide a safe environment for resident in care and Facility). We have found that the complaint was unfounded, therefore we have dismissed the complaint.