Complaint Investigation Report

547209145-11-17-2021-24-AS-MHON-C9D34T-20211203165538

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/09/2021 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20211109115732

Licensing Program Analyst (LPA) M. Yang conducted an initial complaint investigation on this date and met with Administrator. LPA stated the purpose of the visit and reviewed the allegation.

During the course of the investigation, the Department conducted interviews and toured the facility. LPA interviewed client, staffs, and Administrator. Based on the interviews conducted, the client, staffs, and Administrator confirmed the client gets cleaned after every bowel movements.

Based on interviews conducted, the preponderance of evidence standard has not been met, therefore the above allegations are found to be UNSUBSTANTIATED.

Exit interview conducted. As a COVID-19 precautionary measure, a copy of this report will be provided via email. Report signed on-site.