Complaint Investigation Report

547209220-5-21-2026-24-AS-SMOA-DUJS88-20260529133842

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/29/2026 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20260429115925

Staff do not ensure that client's hygiene needs are met

Staff do not follow client's special diet

Staff do not ensure client's medication is taken as prescribed

On 05/21/26, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver complaint findings. LPA introduced self, stated the purpose of the visit, and met with staff Haze Torres. Licensee Jennifer Jeffries was called and authorized staff to sign report. LPA discuss findings with Licensee via telephone.

During the course of the investigation, the Department conducted interviews, obtained copies of records, and toured the facility. The facility provides a cellphone for all clients to use. R1 no longer resides at the facility. Therefore, based on interviews conducted and records reviewed, the allegations alleging staff did not ensure the client’s hygiene needs are met, staff did not follow the client’s special diet, staff did not ensure mediations are taken as prescribed and staff confiscated R1’s phone, the preponderance of evidence standard has not been met. The above allegations are found to be UNSUBTANTIATED. Exit interview conducted. A copy of this report was provided to Licensee via email as requested.