Complaint Investigation Report

547202486-3-19-2026-24-AS-SMOA-DSKSVT-20260327141317

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/25/2025 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20250825103924

Licensee Jennifer Jeffries via telephone and staff Cija Reed

Staff is mishandling the clients personal funds

Staff consumed drugs while providing care and supervision

On 03/19/26, Licensing Program Analyst (LPA) M. Yang arrived unannounced to deliver complaint findings. LPA introduced self, stated the purpose of the visit, and met with staff Cija Reed. Licensee Jennfier Jeffries was contacted via telephone who authorized staff to sign report.

During the course of the investigation, the Department conducted interviews, records were reviewed and toured the facility. Staff and clients confirm there is a staff present during every shift while the clients are at the facility. All clients’ P &I were checked and reviewed. Allegations alleging staff leaves clients unattended, staff mishandling client’s personal funds, and staff consumed drug while providing care and supervision, although the allegation may have happened or is valid. Based on interviews conducted, records reviewed, and observation, the preponderance of evidence standard has not been met, therefore, the above allegations are found to be UNSUBTANTIATED. Exit interview conducted. A copy of this report was provided to Licensee via email per request.