Complaint Investigation Report

547208831-4-21-2025-24-AS-AWAN-DG8LNQ-20250430085443

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/20/2024 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20241120145330

Staff have not taken steps to prevent the spread of scabies

Staff did not ensure residents scabies was treated properly

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility.

During the course of this investigation LPA reviewed facility files and interview staff relevant to the complaint investigation. It was determined that the above allegations: Staff have not taken steps to prevent the spread of scabies, and Staff did not ensure residents scabies was treated properly are UNFOUNDED. The evidence from the investigation indicated the facility took necessary steps to prevent, treat and rule out the cause and spread of scabies. This agency has investigated the complaint alleging (Staff have not taken steps to prevent the spread of scabies, and Staff did not ensure residents scabies was treated properly). We have found that the complaint was unfounded, therefore we have dismissed the complaint.