Complaint Investigation Report

547208235-1-26-2026-24-AS-AWAN-DQYUG2-20260204143336

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/23/2025 and conducted by Evaluator Brianna Miranda

COMPLAINT CONTROL NUMBER: 24-AS-20250923130419

Facility has audio video surveillance cameras violating clients privacy

On 1/26/2026 Licensing Program Analyst (LPA) B. Miranda arrived to the facility unannounced to deliver findings for the allegation listed above. LPA met with House Manager Elizabeth Regalado.

LPA spoke with House Manager Elizabeth Regalado. The facility uses Blink camera which does have access to audio through the cameras. Elizabeth stated the cameras do not record. LPA asked Elizabeth to pull up the cameras, and LPA was able to hear the audio on the camera.

Based on the Departments observation and interviews the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Article 6, is being cited on the attached LIC 9099D.

Exit interview conducted and a copy of this report LIC9099, LIC9099D, and appeal rights were provided to House Manager Elizabeth Regalado.