Complaint Investigation Report

547203298-8-24-2023-24-AS-SPIY-CW5TR8-20230929145705

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/05/2023 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20230605143923

Staff did not prevent an altercation between residents that resulted in a residents injury.

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. LPA met with licensee, Lisa Ong and informed her the purpose of the visit.

During this visit LPA delivered investigation findings regarding the above allegation. The Department has investigated the complaint alleging: Staff did not prevent an altercation between residents that resulted in a residents injury. Based on the interviews conducted and/or records review the above allegation is UNSUBSTANTIATED. The investigation indicated contradicting and/or insufficient evidence, and although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.