Complaint Investigation Report

547203298-7-24-2023-24-AS-MHON-CX5VPY-20231031163729

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/20/2023 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20230720134908

Facilities air conditioner is in disrepair

Licensing Program Analyst (LPA) L. Xiong conducted the subsequent complaint investigation visit to the facility. I met with Administrator Antonio Ong and Vice President Lisa Ong and informed them the purpose of the visit.

During the course of this complaint investigation LPA interviewed staff on duty and obtained and/or reviewed facility records. It was determined based on the interviews and records review that the above allegation is SUBSTANTIATED. The evidence from the investigation indicated that air conditioning (a/c) units at the north/northeast part of the facility stopped working on or about July 18th. The a/c at the south/southwest part of the facility stopped working on or about July 10th. Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D.”)