Complaint Investigation Report

547203298-5-3-2023-24-AS-SPIY-CV9R9M-20230901124945

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/02/2023 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20230502101036

Licensing Program Analyst (LPA) L. Xiong conducted the subsequent complaint investigation visit to the facility. I met with Administrator, Tony Ong and informed him the purpose of the visit.

During the course of this complaint investigation LPA interviewed staff on duty and obtained facility records. It was determined based on the interviews and records review that the above allegation is SUBSTANTIATED. Facility was refusing to pickup R1 from the hospital when hospital was discharging R1. R1 went to the hospital for a medical condition and is still resident of the facility. When R1 is discharge from the hospital, it's the facility's responsibility to bring R1 back to the facility. Based on LPAs observations and interviews and records, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D.”)