Complaint Investigation Report

547203298-6-2-2026-24-AS-AWAN-DG8LJA-20250430084734

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/18/2024 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20241118102129

“This report is being amended to update the reporting manager.”

Staff did not follow physician’s laboratory orders for resident.

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility.

During the course of this investigation LPA reviewed facility files and interview staff relevant to the complaint investigation. It was determined that the above allegation: Staff did not follow physician’s laboratory orders for resident is UNFOUNDED. The evidence from investigation indicated that resident went to see her doctor on 11/15/24 and went back to have her lab work done on 11/20/24, which is what the doctor ordered. This agency has investigated the complaint alleging (Staff did not follow physician’s laboratory orders for resident). We have found that the complaint was unfounded, therefore we have dismissed the complaint.