Complaint Investigation Report

547203298-6-2-2026-24-AS-AWAN-DF6Q3B-20250327114829

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/01/2024 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20240701160550

“This report is being amended to update the reporting manager.”

Staff restricted resident from using personal belongings.

Staff do not prevent residents from smoking in non-smoking areas of the facility.

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility.

During this visit LPA delivered investigation findings regarding the above allegations.The Department has investigated the complaint alleging: Facilty staff handled resident roughly. Staff restricted resident from using personal belongings, Staff threatened resident, Staff do not prevent residents from smoking in non-smoking areas of the facility, and Staff assaulted resident are UNSUBSTANTIATED. LPA observed from the investigation that the evidence of staff restricting resident from using personal belongs, threatening resident, not preventing residents from smoking in the non-smoking areas and assaulted resident was supported or consistent among all the people interviewed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.