Complaint Investigation Report

547203298-6-2-2026-24-AS-AWAN-DEMMGR-20250310093622

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/07/2024 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20240607144823

“This report is being amended to update the reporting manager.”

Staff did not ensure residents had access to water

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility.

During the course of this investigation LPA reviewed facility files relevant to the complaint investigation. It was determined that the above allegation: Staff mismanaged resident’s medication, and Staff did not ensure residents had access to water are NFOUNDED. The evidence from the investigation indicated medicaions were given as directed by prescribed doctors and water is readily available in the dining room. This agency has investigated the complaint alleging (Staff mismanaged resident’s medication, and Staff did not ensure residents had access to water). We have found that the complaint was unfounded, therefore we have dismissed the complaint.