Complaint Investigation Report

547203298-2-13-2025-24-AS-AWAN-DE7UEV-20250224143146

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/22/2024 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20240322111022

Staff did not keep facility free from insects.

Facility owner placed a pad lock on the freezer.

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility.

During the course of this investigation LPA reviewed facility files relevant to the complaint investigation. It was determined that the above allegation: Staff did not keep facility free from insects, and Facility owner placed a pad lock on the freezer are UNFOUNDED. The evidence from the investigation indicated the facility has monthly contract with Sierra Vista Exterminator to treat facility for all pests and the pad lock is for the additional freezer and the freeze use daily by the facility cook was not locked. In addition, the cook has the key for the pad lock. This agency has investigated the complaint alleging (Staff did not keep facility free from insects, and Facility owner placed a pad lock on the freezer). We have found that the complaint was unfounded, therefore we have dismissed the complaint.