Complaint Investigation Report

It was alleged that a client is being unlawfully evicted.

During client interviews it was learned that no clients have been evicted. 2 of 6 clients have been warned about eviction. One client due to non -payment of fees, and one due to behaviors which the client is working diligently on to mitigate.

5 of 5 staff stated they have not witnessed the administrator threaten to evict a client as a form of punishment.

Administrator stated they recently served a client a 30 day conditional eviction due to behaviors. Administrator stated if C1 can keep their behaviors in control they will not have to move from the facility.

Staff yells at residents - UNSUBSTANTIATED

It was alleged that staff yelled at Client 1 C1).

During client interviews 3 of 6 clients stated that staff had yelled at them.

4 of 4 staff interviewed stated they had not yelled at a client or witnessed any staff yell at a client. 1 of 4 staff stated that they have not witnessed staff yelling at a client but occasionally the manner in which some staff speak to the clients is disrespectful.

Administrator stated she has never yelled at a client and has not witnessed other staff yell at a client.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED.

An exit interview was conducted. A copy of the report was emailed to facility administrator Laura Sanders. No deficiency cited.