Complaint Investigation Report

Allegation: Staff do not wear masks or gloves. - SUBSTANTIATED.

During LPA Knight’s visit to the facility on 8/12/2021 LPA observed 3 staff who were in the facility not wearing face masks. Staff are not required to wear gloves at all times in the facility.

Staff interviews revealed that all staff were wearing masks until 8/02/2021. Staff thought the California regulations and mask requirements had relaxed, so staff stopped wearing them. During this same visit on 8/12/2021 LPA Knight witnessed the administrator contact all staff via facility group chat and notified them that they are required to wear face masks at all times while in the facility. The administrator called a staff person and requested they purchase surgical masks for all staff and that staff person fulfilled this request. All staff in the facility immediately put on masks as soon as LPA Knight informed them of the regulation.

Based on observation, interviews and evidence obtained, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22), is being cited on the attached LIC9099D. Appeal rights were provided, report was emailed to the administrator.