Complaint Investigation Report

It was reported that RP had conversations with the facility office staff regarding the treatment of C1 and RP has filed complaints against the facility on C1’s behalf. RP stated they spoke to a facility staff person and was told that the facility was changing C1's care plan so that if C1 wants to see their friend they have to schedule it 2 weeks ahead of time. RP stated that this is hard for these individuals to manage, as C1 typically calls the friend on the day that C1 is able to hang out. RP stated that staff are retaliating against C1 because RP filed complaints on C1’s behalf.

During the course of the investigation LPA interviewed 2 administrators, 3 care staff, and 1 witness. LPA obtained the following documents to investigate the above allegations: Resident’s Physician’s Report, Individual Program Plan, staff list with contact information.

Allegation: Facility is retaliating against resident due to complaints filed on their behalf. - UNSUBSTANTIATED.

During interviews there was no evidence obtained that would indicate that the facility is retaliating against the resident due to complaints filed on their behalf.

Staff interviews revealed that the facility schedules C1’s visits in advance for C1’s safety and because the facility has had issues with C1 eloping. Staff states that no one would ever stop C1 from going out and seeing their friends. The facility needs to schedule the visits at least 1 week in advance so they can make sure they have enough staff scheduled as C1 requires a staff person to accompany them when they leave the facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.