Complaint Investigation Report

Staff threw an object at a resident. - UNSUBSTANTIATED

It was reported that staff threw an un-popped bag of popcorn at a client's face.

During client interviews it was learned that clients have not witnessed staff throw anything at any client.

Staff interviewed have never witnessed any staff throw anything at any client.

Administrator stated they have never thrown any object at a client.

Staff and / or visitors spoke inappropriately to residents. – UNSUBSTANTIATED

It was reported that staff curse at clients and visitors make fun of clients in care.

Client interviewed stated that staff do not curse at clients. When visitors come to the facility they are nice to the clients.

Staff interviewed have not witnessed staff or the administrator curse at clients nor have they witnessed visitors being disrespectful to clients.

Administrator stated they and their staff do not curse at the clients. When visitors are at the facility they are respectful of the clients.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED.

No deficiencies cited. Exit interview conducted and a copy of the report was provided to administrator Gail Mason.