Complaint Investigation Report

525920064-8-12-2025-59-AS-LCRR-DKYV63-20250828160852

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/06/2025 and conducted by Evaluator Rebecca Knight

COMPLAINT CONTROL NUMBER: 59-AS-20250806143252

Staff did not provide residents’ P&I money in a timely manner. - UNSUBSTANTIATED

08/12/2025 11:00 AM Licensing Program Analyst (LPA) Rebecca Knight, made an unannounced visit to the facility and met with administrator Gail Mason. The purpose of this visit was to conduct a complaint investigation.

During the investigation LPA conducted interviews and reviewed daily notes for C1 for the involved dates. The facility received the P&I money on 7/10/25 at midnight which would have made the money available to C1 on 07/11/2025. Administrator confirmed that a check was made out to C1 on 07/11/2025 and available to C1 to receive. However, C1 had left to visit a friend on 7/10/2025 and chose not to return to the facility until 7/13/2025. C1 received their July 2025 P&I money on 07/14/2025. Given the circumstances this is a reasonable time frame for C1 to receive their P&I money.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED.

No deficiencies cited. Exit interview conducted and a copy of the report was provided to administrator Gail Mason.