Complaint Investigation Report

Client's personal items are missing.- UNSUBSTANTIATED

It was reported that a client's personal belonging was missing.

During the course of the investigation it was learned that the client had misplaced the item and has since found the item.

Staff do not respect client's privacy. - UNSUBSTANTIATED

It was reported that staff do not knock on Clients 1's (C1) door before they enter.

During the course of the investigation it was learned that C1 has a hard time hearing some noises and agreed that if staff knocks louder they will be able to hear them and can allow them into their room.

This agency has investigated the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED. No deficiencies cited. Exit interview conducted and a copy of the report was provided to administrator Babe Mason,