Complaint Investigation Report

There are not enough staff to provide the level of care necessary to meet the client’s needs – UNSUBSTANTIATED

It was alleged that There are not enough staff to provide the level of care necessary to meet the client’s needs.

Staff interviews revealed that there are 4 shifts that overlap throughout the day, and there are typically 2-3 staff per shift. 5 staff stated that staffing is sufficient, 2 staff stated that staffing is not sufficient, and 1 staff stated that staffing could be better. During client interviews it was learned that there are from 2-4 staff on duty for each shift. 3 clients stated their needs were being met, and 1 client stated their needs were sometimes being met.

Review of August 2021 staff schedule revealed that there are 2-3 staff per shift with 4 overlapping shifts.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.