Complaint Investigation Report

Clients not accorded dignity in their personal relationships with staff. - UNSUBSTANTIATED

It was reported that POA has raised concerns that Client 1 (C1) is being abused at the residential care facility where they reside. No details of alleged abuse were provided.

LPA reviewed C1’s Physicians Report which states that C1 is completely independent, high functioning, and is able to leave the facility unassisted.

Client 1 was not interviewed. LPA spoke with POA and inquired as to whether C1 would like to speak with LPA. POA stated they would ask C1, LPA never received a call back from C1.

Staff interviews revealed that C1 never expressed to staff that they were unhappy living in the facility. Staff always helped C1 with any tasks they required. C1 participated in doing their own laundry with staff assistance. C1 was allowed to leave their room any time they wanted to. C1 does not require assistance to leave their room.

Licensee stated that C1 never complained about staff not assisting them when C1 asked for help. Staff assisted C1 to do their laundry. C1 is high functioning and could come and go as they wished. C1 is able to leave the facility unassisted. The facility does not have house rules because the clients can do whatever they want.

It was determined that the facility provided support and assistance for C1 when they lived in the facility. C1 is ambulatory and able to leave the facility unassisted and was able to leave their room and the facility if they had chosen to do so. This allegation is unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are UNSUBSTANTIATED.