Complaint Investigation Report

During the investigation, it was reported that the resident will cry out for assistance because she has fallen. Several staff reported that when the resident calls for assistance they respond to her needs, as quickly as possible; however, sometimes they are assisting with another resident. It was reported that the resident is known for “Attention seeking,” and that several times when they have gone to assist, she is sitting on the toilet, sitting on her bed, and has purposefully been seen sliding to the floor from her bed.

Staff did not treat resident with dignity and respect .

During the interview process, the administrator, the nurse, regional center staff, four staff persons and the resident (Resident 1) were interviewed. Several documents were obtained to include the resident’s Individual Program Plan (IPP), Physician’s Report, Admission Agreement, Client Roster, Medication Administrative Record (MARs), staff names and telephone numbers.

During the investigation, it was reported that a resident felt that she wasn’t being treated with dignity. Staff were interviewed and it was reported by all that it was felt that staff do treat the resident with dignity and respect. Several staff persons advised that the resident would like to live independently (confirmed through the IPP) and that the resident is encouraged to assist herself so that she can become more independent. It was reported by several staff persons that sometimes the resident is impatient when requesting assistance and she may have to wait a few minutes, depending on her needs, as staff are assisting with another resident.

Although the above allegations mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and all of the above findings are Unsubstantiated .