Complaint Investigation Report

Licensee did not administer medication to client as prescribed by client's physician - UNSUBSTANTIATED

LPA review of C1’s LIC602 Physician’s Report revealed C1 cannot administer or store their own medications. LPA review of C1’s MARS sheet revealed that C1 was non-compliant with their AM medications on 3/02/2023, and 3/10/2023.

Client 1 (C1) was not interviewed. LPA visited the facility twice to interview C1 and C1 was unavailable both times.

4 of 5 staff stated that C1 refused their medications that morning. 1 staff stated that because of the shift they work they did not know whether C1 had refused their medications that morning.

Licensee stated C1 refused to take their medication. Licensee spoke to Staff 4 (S4) who said they tried to get C1 to take their medication several times and C1 continued to refuse.

It was determined that staff tried to get C1 to take their medications but C1 refused their medication. This allegation is unsubstantiated.

Staff are hostile toward client - UNSUBSTANTIATED

Client 1 (C1) was not interviewed. LPA visited the facility twice to interview C1 and C1 was unavailable both times. Complainant did not provide examples of staff being hostile toward C1.

During staff interviews it was learned that C1 does not like some of the staff and C1’s relationship with staff depends on the type of day that C1 is having. Staff gave no indication of hostility toward C1.

Licensee stated if C1 is getting what they want they are happy.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are UNSUBSTANTIATED.

An exit interview was conducted. A copy of the report was provided to licensee David Bortz