Complaint Investigation Report

Staff verbally abused client - UNSUBSTANTIATED

Client 1 (C1) was not interviewed. LPA visited the facility twice to interview C1 and C1 was unavailable both times. Per complainant when asked, C1 could not provide examples of staff verbally abusing C1.

5 of 5 staff stated that C1 had not told them that a staff member had been verbally abusive toward C1. 5 of 5 staff stated they had not witnessed any staff being verbally abusive toward C1.

Licensee stated C1 has told him that staff are snide toward C1 and don’t listen to C1. When C1 makes these types of complaints the facility has a protocol that they follow which includes talking to the caregiver to find out what happened, notifying C1 that the caregiver has been spoken to, then following up with C1 to see if there are more issues.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are UNSUBSTANTIATED.

An exit interview was conducted. A copy of the report was provided to licensee David Bortz.