Complaint Investigation Report

2. R1 stated the staff do not help them to the bathroom. R1 stated R1 will have accidents because no one assists R1 to the bathroom. Licensee, Administrator and Caregiver stated R1 tells them R1 is unable to urinate but refuses to go to the hospital. They stated R1 would refuse assistance to the bathroom and R1 was able to use the bathroom by themselves. LPA did not observe any urine smell during an interview on 12/13/2023. LPA interviewed a second resident who stated they get assistance when requested.

3. R1 stated R1 was left on the floor for hours up to 24 hours several times and was only given a pillow and not assisted up and staff did not call emergency services to assist in getting up. Staff stated they responded within ten minutes to assist R1 up from the floor. Staff stated they did call twice to emergency services to pick up R1 up. Staff stated R1 refused to get up from the floor until the administrator and licensee arrived. LPA cannot prove or disprove because there were no other witnesses.

Due to the information gathered, LPA cannot determine the allegations: 1. Facility staff ignored resident's calls for assistance; 2. Facility staff did not assist resident with using the restroom; 3. Facility staff left resident on the floor. LPA finds allegation to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are unsubstantiated