Complaint Investigation Report

Through interviews the resident did get up on their own instead of waiting for staff assistance without using the call button to request assistance. LPA cannot determine if the resident used the call button to request assistance or not. Staff stated they do frequent checks of the residents. LPA cannot prove or disprove because each side has their own version of events.

Therefore, LPA finds the allegation to be "unsubstantiated." A finding of unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the violation occurred.