Complaint Investigation Report

Staff state they do routine checks on residents at all hours of the day and night and have caught residents with drug paraphernalia but not any illegal drugs nor have the witnessed residents using illegal drugs in the facility. Residents who are identified with drug issues are put on a facility program and responsible parties are contacted to find solutions to treat the resident. Based on the interviews and the limitations of the staff, it cannot be determined if staff do not prevent residents from using illegal drugs inside the facility.

2. LPAs toured the facility and interviewed staff and residents. There was an issue with the plumbing in one of the resident rooms. Some interviews stated the issue was addressed as soon as it was brought to their attention and some stated the issue was not taken care of. LPAs Hiratsuka and Avila, saw a plumber arrive at the facility on 06/03/2025, to repair the issue. Because there are differing viewpoints the allegation cannot be proved or disproved.

3. Interviews were conducted. The resident in question stated the laundry went missing once. Other interviews stated when the laundry was reported missing it was later found or they were not told the laundry was missing. It cannot be proved or disproved.

Based on interviews conducted by the Department and records review, the preponderance of evidence standards has not been met. Therefore, the above allegation is found to be UNSUBSTANTIATED . A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

No citations were issued during this visit.

Exit interview was conducted with Administrator and a copy of this report was provided to the facility.