Complaint Investigation Report

515000503-5-16-2023-59-AS-TORZ-CRWSVQ-20230517141304

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO NORTH ASC , 2525 NATOMAS PARK DR STE 270

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/02/2023 and conducted by Evaluator Todd Tryon

COMPLAINT CONTROL NUMBER: 59-AS-20230302112132

Regarding the allegation that staff yelled at resident, LPA visited the home, spoke with staff and residents, met with residents at day program and spoke with witnesses. LPA learned that staff has raised her voice on different occasions to make a point to residents. It appears that staff may have spoken loudly or raised their voice to residents on occasion; but LPA cannot say that staff has actually ever “yelled” at residents, as an individual’s interpretation of what comprises “yelling” at someone may vary greatly. Residents state they are not afraid of staff in any way or feel they will be harmed. Residents appear to like the home and the staff and feel like a family. Therefore, LPA is not able to say with certainty that anyone was “Yelled” at. Allegation is Unsubstantiated. A finding of unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.