Complaint Investigation Report

504700032-4-22-2026-47-HC-WSCT-DTYQT6-20260511122634

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/12/2026 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20260112094707

Home Care Organization is financially abusing client.

On February 4, 2026, Enforcement Analyst Perez conducted a phone interview with licensee Jennifer Wood to investigate the above allegation. EA Perez introduced himself, explained the purpose of the interview, and asked questions regarding client contracts and the organization’s financial structure. The licensee provided a sample contract and described their communication process with clients. Jennifer confirmed her awareness of all labor codes and laws overseen by the Department of Industrial Relations. EA Perez verified that the organization was in full compliance with the requirements of the Home Care Services Branch.

Based on EA's observations and interviews, the EA concluded that there was not enough evidence to show that the organization violated the allegation(s) listed above, therefore, the above allegation(s) is found to be UNSUBSTANTIATED.

Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.