Complaint Investigation Report

504700032-4-15-2026-47-HC-WSCT-DTYQTF-20260511122705

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/07/2025 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20251007093733

Home Care Aides do not have a criminal record clearance prior to caring for clients.

On February 3, 2026, Enforcement Analyst (EA) Ruben Perez conducted a follow-up telephone call with licensee, Jennifer Wood, to discuss the above-referenced allegation. During the call, EA Perez interviewed Jennifer regarding the company’s caregiver onboarding process, with particular focus on background checks and registration with the Home Care Aide (HCA) Registry. Additionally, EA Perez reviewed personnel files and payroll records to verify compliance with licensing requirements.

Based on EA's observations and interviews, the EA concluded that there was not enough evidence to show that the organization violated the allegation(s) listed above, therefore, the above allegation(s) is found to be UNSUBSTANTIATED.

Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.