Complaint Investigation Report

Resident's bathing needs are not being met- Based on records reviewed and interviews conducted with staff, clients and witness. Client (C1) LIC602 dated 5/28/2021 states that C1 has capacity for selfcare, bathing and all personal needs with the guidance of staff. Client (C1) Valley Mountain Regional Center Individual Program Plan (IPP) dated 1/28/2022 states under Personal Care. C1 can bath self but needs prompts and/ or assistance to complete washing hair. C1 will attempt to avoid washing hair.

Resident's hygiene needs are not being met- Based on records reviewed and interviews conducted with staff, and witness. Client (C1) Valley Mountain Regional Center Individual Program Plan (IPP) dated 1/28/2022 states under Personal Care. C1 requires verbal direction, supervision, and assistance to efficiently compete C1’s daily bathing, dressing, and hygiene tasks.

The Department (CCLD) has found the allegations. Unsubstantiated.

A finding that the complaint allegation(s) are UNSUBSTANTIATED means that although the allegation(s) may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred