Complaint Investigation Report

The allegation indicates that the facility didn’t have adequate food at the facility. It was reported that the facility didn’t have enough food and the food was not fresh. LPA Lund was at the facility on 6/16/2021 and the facility did have two-day perishable and seven-day non-perishable food supply on hand. LPA interviewed staff, witnesses and clients and all stated the facility has enough food on hand.

Based on interviews of staff, clients and witness there was no inappropriate forms of discipline to the clients in care at the facility reported to the Administrator. It was reported that the facility staff would send clients to their rooms and was told they could not come out their room until told. The administrator Tanisha McNeal stated that the clients are free to go through out facility.

Based on interviews of staff, clients and witness there are no restrictions on client’s use of the facility phone. The clients are aloud to use the house phone throughout the day. The facility was getting told that when someone would call the facility often no one would answer. The facility did tell clients families if they could wait until the afternoon to call the clients it would be better. The facility would not stop any client or client family from using or calling the facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview held and copy of report provided to administrator.