Complaint Investigation Report

Through this entire process at the Covenant Living of Turlock Care Center. R1 physicians would not write a discharge order for R1 to return to residential living apartment due to lack of a safe discharge plan.

Facility is in disrepair- Based on records review, interviews with witness, residents and staff. The facility records indicate that Resident (R1) room had work orders 9/3/2021 through 11/30/201 and all work orders were done expect for the work order on 11/30/2021 because the R1 requested that R1 be present during the time of work being done in the room. R1 has been at the skilled nursing center of the facility since 12/1/2021 and the facility was waiting for the R1 to be present for work to be done in the room.

As a result of this investigation, this Department finds the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview was conducted with Associate Executive Director Jiane Bassi and a copy of report was left.