Complaint Investigation Report

507000306-5-31-2024-27-AS-KHOS-D6CGUU-20240618053942

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO SOUTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/26/2024 and conducted by Evaluator Renee Campbell

COMPLAINT CONTROL NUMBER: 27-AS-20240426093746

Facility staff did not provide adequate care and supervision to a resident.

Facility staff did not seek timely medical attention for a resident.

Facility staff did not communicate with authorized representative.

A visit was conducted on 05/31/24 with Jennifer Warkentin, Executive Director, to amend the document from the 05/02/24 visit.

Licensing Program Analyst (LPA) Renee Campbell arrived on 05/02/24 to Covenant Care Turlock Residential to open a complaint for the above allegations. LPA Campbell met with Executive Director Jennifer Warkentin of Turlock Residential and Cheryl Rice, Executive Director of Turlock Nursing and Rehabilitation Center. After a review of the complaint allegations, it was found that R1 had been a patient at Turlock Nursing and Rehabilitation Center and not at Covenant Care Turlock Residential. The department therefore, has found that the complaint is unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.