Complaint Investigation Report

Regarding the allegation that staff did not ensure they have enough supplies for residents, R2 stated that “I don’t need help with toileting but I use wipes sometime. I haven’t noticed them being slow to get.” and R3 said, “I haven’t noticed them running out of wipes or other supplies. I didn’t notice them using paper towels to clean me.” Staff 1 (S1) also stated, “I always make sure I have enough for my shift.” However, she informed LPA Campbell that “staff don’t does not supply wipes, the family must supply that.” As shown in the Admission Agreement under I. Basic Services. (D. Personal Supplies) residents may either provide hygiene supplies themselves or obtain them from Cogir Turlock for an additional charge.

Based on all the information collected by the Department there is not a preponderance of evidence to prove the allegation occurred, therefore this allegation is UNSUBSTANTIATED.