Complaint Investigation Report

502701180-3-12-2025-27-AS-LRIS-DJCSGY-20250707135242

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO SOUTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/23/2025 and conducted by Evaluator Renee Campbell

COMPLAINT CONTROL NUMBER: 27-AS-20250123084448

Staff are inappropriately charging residents for food delivery

On 02/12/25, Licensing Program Analyst (LPA) Renee Campbell arrived to the facility to present findings for a complaint. LPA Campbell met with Executive Director Anthony Montellano and explained the purpose of the visit.

Regarding the allegation that staff are inappropriately charging residents for food delivery, per the admission agreement, clients are not charged for tray service if they are ill. In the admission agreement Under the section titled, Residential Services in Subheading MEALS, Tray Service is offered as an optional service if a client is not ill for an additional fee. Resident #1(R1), R2 and R3 stated they had not been charged when receiving tray service when they were ill and had not ordered Tray Service otherwise.

Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore this allegation is UNSUBSTANTIATED. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter no deficiencies cited. Exit interview was held and a copy of the report was given to Anthony Montellano, Executive Director .