Complaint Investigation Report

502701180-3-4-2024-27-AS-KHOS-D4DJB2-20240416065336

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO SOUTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/09/2023 and conducted by Evaluator Renee Campbell

COMPLAINT CONTROL NUMBER: 27-AS-20231109083759

Staff did not provide resident's authorized representative with resident's records

The allegation that staff did not provide residents authorized representatives with the resident’s records, has been found to be substantiated. During the initial complaint intake, it was stated that R1's MAR records were requested by resident representative after October of 2022. A document request via email on 10/18/23 and 10/25/23 came from a resident representative. In reply, Cogir stated in their October 25, 2023 email that they could not provide requested documents because they were archived with the prior owners of Cogir. All requested unredacted records were not received until 01/15/24 per a 01/15/24 email from the resident's representative.

The request for records in October of 2023 was not completed in full until February of 2024 instead of the 2 days as required. As a result of this investigation, this LPA found the allegation to be SUBSTANTIATED - A finding that the complaint was Substantiated meant that the allegation was valid because the preponderance of the evidence standard had been met.Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, the following deficiency is being cited on the attached 809-D during this visit.

An exit interview was conducted, and copies of the report and appeal rights left.