Complaint Investigation Report

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

Allegation: Staff did not provide personal care and assistance as needed by the resident which resulted in multiple falls and the care plan not being followed.

It was alleged that the staff did not provide personal care and assistance as needed by the resident which resulted in multiple falls and the care plan not being following. During the course of this investigation, the department conducted interviews and reviewed facility records. Based on interviews conducted with 5 facility staff members, it was denied that they did not provide personal care and assistance as needed. It was denied that due to the facility staff not providing personal care the resident falling. A review of the resident’s pre appraisal and care plan was conducted. It was learned that this resident was identified to have a walker to assist in mobility however was not dependent on this. In addition, a review of any incident reports and daily notes were conducted and did not indicate that the facility did not assist the resident resulting in multiple falls. In addition, there was no significant change in the resident resulting for an new care plan. Based on the information gathered, there is not sufficient evidence to show that this facility did not provide personal and assistance.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.

Allegation: Staff did not ensure reporting requirements were being followed

It was alleged that staff did not ensure reporting requirements were being following. During the course of this investigation, the department conducted interviews and reviewed facility records. Based on interviews conducted, it was denied by 5 staff members that they do ensure that reporting requirements were followed. It was stated that training is conducted to ensure that reporting requirements are always followed. In addition, it was learned through an interview with the responsible party that the facility notifies them of any changes regarding the resident in care and reports no issues. Based on the information gathered, there is not sufficient evidence to prove that the staff did not ensure reporting requirements were being followed.