Complaint Investigation Report

502701372-8-20-2025-27-AS-LRIS-DMFU53-20251014151601

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SACRAMENTO SOUTH ASC , 9835 GOETHE ROAD, SUITE 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/23/2025 and conducted by Evaluator Renee Campbell

COMPLAINT CONTROL NUMBER: 27-AS-20250723165311

Staff did not maintain a comfortable temperature for resident.

Regarding the allegation that staff did not maintain a comfortable temperature for residents, it was reported that the AC in room R1's room went out on the night of 07/23/2025 as reported in the incident report submitted on 07/25/2025. R1 had to use a fan. Resident 5 (R5) stated that after the AC went out, it took two days to get a fan in the room. R4 reported that fans had been provided quickly the next day because they were already on premises. When interviewed, R6 also reported that they had heard of one resident who reported that their AC didn't work but that no one else had problems on 07/23/2025. Per the Clinical Director, Chelsey Richardson, the community received quotes for the AC repair the next morning, and moved residents to rooms with a working AC.

Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore this allegation is UNSUBSTANTIATED. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 6 no deficiencies cited. Exit interview was held and a copy of report was given to Chelsey Richardson, Client Care Director.