Complaint Investigation Report

Staff refused to help resident in care- LPA Lund interviewed staff, and residents in care. Based on interviews with staff, and residents in care. LPA Lund interviewed residents who stated that there needs are being met and staff have always helped them. Staff interviewed stated that they are here to help the residents in care and have never seen any staff refuse to help any residents in care if so would notify management immediately.

Based on interviews with staff and residents in care on the information provided, it was unclear if staff refused to help resident in care, therefore the allegation was deemed UNSUBSTANTIATED.

Staff sleep at the facility while on shift- LPA Lund interviewed staff and residents in care. Based on interviews with staff and residents in care. Residents interviewed stated that they have never seen any staff sleeping while at the facility. Staff interviewed stated that they have never seen staff sleeping on duty and would not notify management if seen.

Based on interviews with staff and residents in care, on the information provided, it was unclear if staff sleep at the facility while on shift, therefore the allegation was deemed UNSUBSTANTIATED.

As a result of this investigation, this Department finds the allegation to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted and report left.