Complaint Investigation Report

Staff use inappropriate language towards a client - LPA Lund reviewed staff records, interviewed staff, and clients in care. Staff get MAB workplace violence prevention & De-escalation training every two years. Staff interviewed stated that have not ever heard any staff use inappropriate language towards clients in care. Staff are trained to notify management if they were to hear any staff member use inappropriate language towards clients in care. Clients stated that staff have never seen staff use inappropriate language towards any clients in care.

Based on records review, interviews with clients and staff on the information provided, it was unclear if Staff use inappropriate language towards a client, therefore the allegation was deemed UNSUBSTANTIATED.

Staff are not addressing a client's medical needs while in care- LPA Lund reviewed staff records, interviewed staff, and clients in care. Based on Valley Mountain Regional Center Special Incident reports dated 1/18/2024 & 1/20/2024 C1 medical needs where being met. Interviews with staff, and clients in care medical needs where being met. Staff interviewed stated that if a client state they are not feeling well they will access the client and then call the clients doctor or take them to the Emergency room. Clients interviewed stated that their medical needs are being met from the facility.

Based on facility records review, interviews with clients and staff on the information provided, it was unclear if Staff are not addressing a client's medical needs while in care, therefore the allegation was deemed UNSUBSTANTIATED.