Complaint Investigation Report

Based on interviews with staff and witness C1 is non-verbal and uses gestures to communicate with Staff and Family. C1 is not able to verbally tell C1 needs to staff. Staff had to learn to prompt (Communicate) with C1 to do thangs the staff would ask C1 to do and with C1’s behaviors make it hard to properly communicate with C1.

During the investigation LPA Lund observed centrally stored and independent stored hygiene products for clients. LPA could not verify if another client used another clients hygiene products.

This agency has investigated the above listed allegation. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred therefore, we have found the allegation to be UNSUBSTANTIATED.

Exit interview held and copy of report given at the conclusion of this visit.