Complaint Investigation Report

staff up to an hour to respond to calls for help, often times leaving R6 screaming as they cannot reach the call button. R7 stated that staff response time to her call button is usually around 15-20 minutes, although has taken up to 30 to 45 minutes.

The Department has concluded, based on the preponderance of the evidence obtained during this investigation, that staff did not answer resident's call button in a timely manner, therefore the allegation of is SUBSTANTIATED. No deficiencies are being cited as this regulation is being cited today under complaint control # 27-AS-20250501155055.

An exit interview was conducted with the facility administrator. Appeal Rights were issued, and a copy of this report was left at the facility.